Universal Banker

Are you ready to be the face of a bank that truly puts people first?  Join our team as a Universal Banker and become a cultivator of relationships in the Illinois Valley community!  This isn’t just another banking job, it’s a dynamic role where every day brings new opportunities to connect, solve problems, and make a real impact.  If you’re passionate about helping others, thrive in a fast-paced environment, and want to grow your career with a supportive, local team, this is your chance to shine!

POSITION OVERVIEW
Assist customers with a wide variety of services and advise as to how best utilize company products to manage personal finances and provide the highest quality of customer service.

PRINCIPAL RESPONSIBILITIES

• Demonstrates a commitment to achieving goals as a bank, department and individual
• Answers incoming phone calls and resolves customer inquiries
• Performs all Teller duties including balancing all monies in cash drawers at the beginning and end of shifts
• Opens all new retail and business deposits accounts for customers
• Proactively identifies customer needs and matches needs with appropriate products or services, utilizing opportunities to suggest or cross-sell other bank products and services
• Informs and helps educate customers on relevant digital and self-service options, with the goal of making it simple and convenient for customers
• Handles other customer service and support requests as appropriate
• Performs other teller and branch support duties as assigned and appropriate to the role

• Some college preferred
• Experience in consultative selling techniques with the demonstrated ability to listen well and understand individual circumstances to make customized recommendations based on each individual situation

• Proficiency in Microsoft Office
• Strong time value of money comprehension
• Excellent verbal and written communication skills.
• Knowledge of bank products and services
• Exceptional customer care that satisfies the individual needs of customers and builds loyalty to bank
• Ability to relate well to customers and coworkers in a positive atmosphere of mutual respect
• Trustworthiness and the ability to act with integrity.

• Self-motivated, enthusiastic with a positive attitude
• Ability to handle a multitude of different situations; sometimes simultaneously
• Must demonstrate a high level of curiosity
• Desires continuous incremental improvement for both self and organization